Connecting customers and sales
Streamlined bookings, improved communication, and unforgettable journeys.
Our Story
When a travel company was drowning in manual bookings and lost customer data, we stepped in to turn their customer management from turbulent to first-class. They needed a solution that could handle bookings as smoothly as a perfect flight plan, while keeping customer data organized better than a luxury hotel's concierge desk.
The challenge
Building a CRM and app for a travel company meant tackling major obstacles in customer management and communication:
1. Disjointed Booking and Customer Data Systems - Managing bookings and customer information across multiple platforms created inefficiencies and delayed responses.
2. Manual and Time-Consuming Workflows - Lack of automation slowed operations and increased the potential for errors in customer interactions.
3. Inconsistent Customer Communication - Communication gaps and a lack of real-time updates frustrated customers and weakened their experience.
This project wasn’t just about building a system—it was about unifying processes to deliver exceptional travel experiences. That’s #RebelStyle.
References
"This system transformed how we handle customer bookings and communications. What used to take hours now happens in minutes, and our customers love the smooth experience. It's like upgrading from economy to first class."
Travel Agency Director
Technology
We crafted a solution using Bubble and Airtable that's as seamless as a perfect connection. The customer-facing app makes booking a breeze, while the Airtable backend keeps all data in perfect harmony. Automated communications ensure no customer gets left behind, and real-time updates keep everyone informed about their travel plans.
Process
Week one was spent mapping the journey and understanding workflows. Weeks two and three saw us developing the customer-facing app and Airtable CRM integration. By week four, we were testing and going live with a system that would revolutionize their customer experience.
Outcome
The new platform has taken their customer service from economy to first class. Response times are now lightning-fast, customer communications flow smoothly, and booking management runs error-free. Data handling works on autopilot, letting the team focus on what they do best – creating extraordinary travel experiences.
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